Return Policy

At Jackson Mattress Shop, we strive to ensure your satisfaction with every purchase. If you need to initiate a return, please contact us first by calling 307-734-9111 or emailing sales@jacksonmattressshop.com. Please provide the following information:

• Your full name

• The product name or model

• Proof of purchase

Below are our detailed return policies for each product category:

• Mattresses

  • Stearns & Foster® and Tempur-Pedic® Mattresses:

    • Enjoy a 90-Night Trial Period. We ask that you try your mattress for at least 30 nights.

    • If, within the first 90 nights, you are not satisfied, contact us and a representative will assist you.

    • After 90 nights, your mattress is protected by the manufacturer’s 10-Year Limited Warranty.

  • Sealy® Mattresses:

    • Sealy mattresses are not eligible for returns but are covered by their 10-Year Limited Warranty.

  • Important Conditions for Mattress Returns:

    • A mattress protector must be used during the 90-Night Trial Period to qualify for a return.

    • For mattresses damaged upon delivery, you must notify us within 48 hours and provide proof of damage.

  • Return Fees and Conditions:

    • Mattresses must be returned to the store location. Customers are responsible for all shipping costs.

    • A return fee of $149–$249 may apply.

    • Floor model mattresses are not eligible for returns and are only covered by the manufacturer’s warranty.

• Foundations and Power Bases

  • Foundations and Sealy® Ease Power Bases are non-returnable.

  • The Sealy® Ease Power Base comes with a 3-Year Full Parts and Labor Warranty and a 25-Year Limited Warranty on the frame.

• Pillows, Sheets, and Protectors

  • Due to the personal nature of these products:

    • Returns are accepted only if the item is damaged at delivery or has a product defect.

    • All items are covered by a warranty to protect your investment.

• Furniture

  • Furniture returns must be initiated within 30 days of delivery.

  • To qualify for a return, furniture must be functional, clean, and undamaged.

  • Customers are responsible for all shipping costs associated with returns.

  • Once the returned item arrives at our location, we will inspect it before processing the return.

  • For damaged furniture delivered to your home, notify us within 48 hours and provide proof of damage.

  • Each piece of furniture is backed by a warranty to ensure your investment is protected.

If you have any questions about our return policy, please don’t hesitate to contact us. We’re here to help!